Safety Guidelines & Frequently Asked Questions

How far in advance should I make my reservations?

Please make your reservations as soon as possible.  All of our inflatables (bounces and slides) are very popular and sometimes we are booked weeks and even months in advance.  The sooner you call, the more likely you are to be able to obtain the item you want.

How much room do I need?

Approximately a 20' by 20' area should be plenty of room for the bounces and a 20' by 38' area for the slides.  The area should be level, free of rocks, sticks, etc. and any in ground sprinkler systems should be shut off and not sticking up.  The unit must be within 100 feet of an electrical outlet.  The inflatables can also be used indoors.  Please specify which surface the inflatable is to be set up on, so that we can provide the appropriate anchors.  Please clean and clear the area for the inflatable prior to our arrival time.

What if there is no electrical outlet or it is more than 100 feet from the outlet?

We can setup your inflatable almost anywhere!  We will provide a generator in order to power the blower motor. 

Who sets up the inflatable?

As trained professionals, we set up the bounce or slide and take it down when we come to pick it up.  This is done to ensure your safety and the safety of the equipment.  Set up time is approximately 15-20 minutes for the bounces and 20-25 minutes for the slide.  We ask that if you are done with the bounce or slide please DO NOT shut down the blower.  The bounce or slide must be inflated before it is taken down so that we can inspect and possibly do a preliminary cleaning of the unit.  We ask that if you use the slide as a water slide that you turn off the water and empty the pool one hour before we arrive, but leave the unit inflated, so that it may be dry when we pick it up.  This hour will not be included in your rental time.

What time do you deliver and pick up the inflatable?

You decide on the specific rental time and we will be there anywhere from 30 minutes to 3 hours before that for set up.  You do not pay for set up or take down time.  Your rental period is for a day, typically 8 hours.  Additional hours and overnight set ups are available for a minimal additional charge.  We pick up the unit after the party is over, but please allow up to 3 hours for pick up.  If an exact delivery or pick up time is needed, just let us know.  We will be more than happy to make any arrangements that you may need.

How does the inflatable unit stay inflated?

We setup the unit and inflate the bounce or slide with a fully enclosed blower motor that must stay on the entire time that the inflatable unit is being used (unless winds exceed 25 mph or it starts to rain, in which case the motor must be shut down).  There are no moving parts exposed on the blower unit, which is a very important safety feature when there are children around.  The blower unit must be located within 100 feet of an electrical outlet.

Can I cancel my reservation?

See "Policies" link at the top of this page.

Do you require a deposit?

See "Policies" link at the top of this page.

What is the policy in case of rain or high wind?

THE INFLATABLE BOUNCES MUST NOT BE USED WHEN WET INSIDE, CURRENTLY RAINING, OR WHEN WINDS EXCEED 25 MPH!  THIS IS A VERY IMPORTANT SAFETY ISSUE!  If it starts to rain and the inside of the bounce gets wet, everyone should exit the bounce, the blower unit should be turned off at the unit, and then unplugged.  The bounce unit becomes very slippery and dangerous when wet.  Once the rain stops, plug the blower unit back in and turn it on.  You can wait for the unit to dry or dry it with towels.  Once dry, the bounce should be once again safe to use.

**Please call us at 225-268-6526 or 1-800-981-JUMP if you have weather related questions once your unit has been set up.  No refunds will be given once the inflatable has been setup and the equipment contract signed.

Can your inflatables be set up indoors?

Yes, our units can be set up inside or outside!  You will need to have enough ceiling height (about 18-20) to accommodate the inflatable.  The inflatable must not be set up to near hot lights, a/c vents, or any fire hazard.  Many commercial halls, malls, gyms, etc. will do just fine.

Can I set up the inflatable near my pool?

Safety is our number one concern.  The bounce or slide must be set up a safe distance from any pool, at least 20 feet.

Why can't I pick up the inflatable and set it up myself to cut costs?

Safety is our number one concern.  Some companies will allow the customer to pick up & set up the units, we do not feel that is a safe idea.  The owners of the company personally set up and pick up every rental.  The set up area will be evaluated, the correct size, type, and length of power cord will be used and they make sure all of the connections are correctly made.  We will use the proper straps, stakes, tie downs, and anchors to secure the inflatable to the ground and ensure its safe operation.  Also, each unit is rather large and weighs in excess of 220 pounds, so your safety in transport of these items is also our concern.

How safe are your inflatables?

Our inflatables are constructed with quality and safety in mind!  All of our units have a safety entrance/exit ramp for the children's protection and safety and emergency exit flaps in the roof.  Each unit is constructed of only the very best American made commercial grade 18 to 21 oz. vinyl, with double and quadruple stitching.  All of the materials are fire retardant.  The windows of the bounces are made of specially designed mesh netting, which allows for easy viewing and minimizes the chances of getting entangled.  Each of our inflatables is equipped with a non-removable list of rules.  We will also supply recommended guidelines for safe use and recommended number of children allowed in the inflatable at any one time.  Beware of cheap, unsafe, imitation inflatables!

We are also yearly inspected by the Louisiana State Fire Marshals office.  We also exceed the safety standards and insurance requirements that the Louisiana State Fire Marshals office requires.

What methods of payment do you accept?

For your convenience, we currently accept Cash, Checks, Visa/MasterCard, and American Express! 

$30 Charge for all NSF Checks.

How do I make a reservation?

You can call us at 225-268-6526 or 1-800-981-JUMP!  If there is no answer, please leave a brief message with your name, number, and which unit you are interested in and we will return your call.  It is our goal to personally answer every call, but sometimes we cannot.  If you leave a message it is our promise that we will call you back within 30 minutes of your call.

What are your hours?

At Extreme Inflatables, LLC we understand how busy life is during the day, that is why we have long hours, seven days a week to be able to assist you at any time.  Our current hours of operation are from 6 am - 11 PM, 7 days a week.  We hope these hours will be convenient for all of our customers.

We appreciate your business and will do whatever we can to maintain it.  We also love to hear from our customers and friends like you with your questions or comments.  Please feel free to call us or email us at greggdupuy@extremeinflatablesllc.com or click on the "Contact Us" link at the top of this page.

ONCE AGAIN, THANK YOU FOR YOUR INTEREST IN EXTREME INFLATABLES, LLC!!!

Toll Free: 800.981.JUMP(5867)

or

Local:  225.268.6526